📄 Privacy Policy

Last Updated: 2025-06-05

SydSen (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring the secure processing of your personal information in compliance with the Protection of Personal Information Act (POPIA) in South Africa and the General Data Protection Regulation (GDPR) for clients in the Middle East and other applicable territories.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal data.

1. 🧾 What Data We Collect

We collect and process the following categories of personal information:

• Identity and Contact Information: Name, email address, phone number, physical address.
• Employment and Recruitment Data: CVs, employment history, education, references, background checks.
• Assessment and Training Data: Psychometric test results, video interviews, assessment center data, training participation.
• Website Usage Data: IP address, device information, browser type, and activity logs.

2. 🔍 How We Use Your Information

Your data is processed to:

• Provide recruitment, consulting, training, and digital services.
• Match candidates with appropriate job opportunities.
• Conduct assessments and generate developmental reports.
• Communicate service offerings or respond to enquiries.
• Comply with legal or regulatory obligations in each region.

3. 🌍 Cross-Border Data Transfers

Given our operations in South Africa and the Middle East, we may transfer your personal data between regions. All data transfers are safeguarded by:

• Contractual clauses ensuring equivalent levels of protection as required by POPIA and GDPR.
• Secure cloud-based infrastructure, encrypted at rest and in transit.

4. ⚖️ Legal Grounds for Processing

We rely on the following lawful bases to process your personal information:

• Consent: Where explicit consent is provided (e.g. for marketing or assessments).
• Contractual Obligation: To fulfil our obligations under agreements with clients or candidates.
• Legal Duty: For regulatory compliance and auditing.
• Legitimate Interest: For business improvement, analytics, or service optimisation.

5. 🔐 How We Protect Your Data

• Encrypted databases and secure servers.
• Access restricted to authorised personnel.
• Regular audits and vulnerability assessments.

6. 🤝 Disclosure to Third Parties

We may share your data with:

• Partner organisations for placements or training.
• Regulatory or legal authorities when required.
• Third-party processors under strict confidentiality agreements (e.g. CRM, cloud services).

We do not sell personal information to any third parties.

7. 📅 Data Retention

We retain your data only as long as necessary for the purpose for which it was collected, or as required by law. You may request deletion of your data at any time, unless legally prohibited.

8. ✅ Your Rights

Depending on your location, you may exercise the following rights:

Under POPIA (South Africa):

• Right to access, correct or delete your personal information.
• Right to object to processing or lodge a complaint with the Information Regulator.

Under GDPR (EU/GCC):

• Right to data portability.
• Right to restrict processing or request erasure (“right to be forgotten”).
• Right to withdraw consent at any time.
• Right to lodge a complaint with your regional data protection authority.

9. 📬 Contact Us

If you have any questions or wish to exercise your rights, please contact our Data Protection Officer:

South Africa
📧 [email protected]
📍 5 Regency Drive, Building B, Route 21 Corporate Park, Irene, 0157, Gauteng

Middle East (GCC)
📧 [email protected]
📍 Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE

10. 🔁 Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal requirements. The latest version will always be available on our website.